About

 

I HELP design PRODUCTS AND SERVICES BUILT FOR COMPLEX, MESSY, INSPIRING HUMANS. 

It may have something to do with my 10+ years of theater training and performance: I am fascinated by human behavior. In my work as a design researcher and strategist, I want to know what customers need, how teams collaborate, and why businesses seek and activate change.  

A seasoned facilitator and strategist, I've led user research sessions and design workshops in 7 different countries across 4 continents. My background spans sectors and disciplines—conducting customer research to inform the digital strategy of Fortune 500 companies, developing content strategies and copy for mission-driven business, and launching experiential learning programs for students and corporate executives. Each day, I harness my experience and creativity to collect and distill stories, data, and research into actionable strategies that reach and affect customers. 

A graduate of Brown University, you'll find me in Oakland, CA leading strategy and design research at Montaag. Want to collaborate or join a game of cutthroat croquet? Get in touch at lillian.h.mathews (at) gmail.com.